Shipping and Payment

Customer registration information and data collected by Kenko Professional Imaging Co., Ltd. (referred to as 'our company' hereafter) will be handled in accordance with our privacy policy.

Shipping and transit times

We will process your order as quickly as possible. Please note that delivery times may vary based on the destination country.

Shipping area

Only to Asia & Pacific countries.

In order to save you shipping costs, we consolidate a new order with open orders and dispatch everything in a single package once all items are available. Of course, you can also contact our customer service who will be more than happy to assist you at any time.

Customs duties and taxes

International orders are subject to the import duties and taxes (VAT) regulations in the recipient country. We are not responsible for these charges, and cannot provide specific advice on potential customs duties. For detailed information, please contact the customs authority responsible for your region.

Returns & Exchanges

By returning a product, you effectively become an exporter from your country. The transfer of risk to us occurs only upon receipt of your return. If necessary, your shipping service provider can assist you – for a fee – in reclaiming a portion or all of the taxes and duties paid during importation. To avail of this service, please liaise directly with your shipping service provider.

Deliveries and privacy

Your privacy is of utmost important to us and we are dedicated to upholding the standards that safeguard your personal information. It's important to note that cross-border shipments are subject to customs regulations. we are obligated to furnish specific details, including order, delivery and product information to our shipping service providers. This information is subsequently shared with customs authorities for the purpose of facilitating customs clearance. This practice is essential to ensure a smooth and expedited clearance process while adhering to local laws and regulations.